Lepide Help Center

Getting message "could not connect" while opening web console.

Syed Waquar Haider -

Install the latest version of the product (if using older version). Now check if this is working after configuration of Delegation Control in the solution.

Now open the Web Console and provide the credentials as:

Server Name: Provide the name/IP address of the machine where Web Console setup is installed.

Username and Password: Provide the delegated account username and password.

If this doesn’t work then:-

Configure inbound/outbound rules for the firewall in the system which you wish to use a web console server and installed web console setup .

First log in with admin account on above systems to make required changes.


STEPS TO CREATE FIREWALL RULE :

Open firewall in windows.(go to run and type-> firewall.cpl)

Now click on Advanced settings -> It will open Windows Firewall with Advanced Security

Then click on Inbound Rules -> After that over right side panel, click on New Rule,
it will show you New Inbound Rule wizard.

FOLLOW BELOW STEPS TO CREATE INBOUND AND OUTBOUND RULE :

A. Select Rule Type as Port: 



B. Click next, on Protocol and Ports wizard, select TCP Protocol setting.
Select Specific local ports as per port settings which is used by lepide web console while configuring the same on Port setting (We generally use 7778 for this).



C. Click next, on Action wizard, select Allow the connection

D. Click next and on Profile wizard, select all options Domain , Private and Public

E. Click next, on Name wizard provide Name and Description for Inbound rule like provide Name as Lepide web console Inbound Rule and copy same on description.


Click Finish to create and save Inbound Rule.


Follow same steps for Outbound Rule creation. 


This will resolve the issue you are facing while opening Web Console.

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk