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Please provide below files when you are unable to get reports after basic Trouble shooting

Debiprasanna -

I would like to inform you that whenever on Lepide File Server Auditor, you are unable to get reports after checking everything ( Like Audit Rule, Policy, Network connectivity, SQL connection etc.) and Basic Trouble shooting steps .

Please provide us below information over e mail for further analysis :

I.   Please Go to lepide software system and then browse for the main installation          folder (for example: C:\Program Files (x86)\LepideAuditor for File Server) for          older version (Up to 15.4).

OR

 II.   Browse for the path:  C:\Program Files (x86)\LepideAuditor Suite\FSA  ( For            software version 16.1 or above ) on the machine where software is installed.

  1. FsaAgentLog.txt
  2. FsaErrLog.txt
  3. SocketLog.txt

 And go to file server ( s )  and two files from below location :

 

C:\Windows\LFSAgent\FSAagentLog.txt

C:\Windows\LFSAgent\SrvErrorlog.txt

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